Handura's Return Policy
Learn about making a return within 30 days of delivery.
Return & Exchange
We hope you love your new purchase! However, if you’re looking for return information, we can help!
What is Handura's return policy for the Unites States?
We allow returns on most Handura products within 30 days of delivery. All returns must be shipped using a Handura-provided return label, and the product(s) must be received in the same condition in which they were delivered. Bedding items must be returned unused in their original packaging.
What is Handura's return policy for the Unites States?
We allow returns on most Handura products within 30 days of delivery. All returns must be shipped using a Handura-provided return label, and the product(s) must be received in the same condition in which they were delivered. Bedding items must be returned unused in their original packaging.
What is Handura's return policy for the Unites States?
We offer a full refund and less return shipping for any rug returns.
For online orders, just start your return shipping within 14 days after you’ve received your online orders and have reached us via email to receive your return authorization.
How to exchange your order?
For items purchased in the store, Exchange your rug up to 30 days. Full refunds are only offered for 2 business days. This policy excludes rugs marked or sold as “clearance” and custom orders which are final.
Please see our in-store invoice for additional terms of sale for items purchased in our San Diego store.
Will I be charged for return shipping?
Yes, return shipping is paid for by the customer. The cost of return shipping is automatically calculated and displayed for you at the time you request a return and will be deducted from your refund amount.
Do i need return authorization by Handura?
For returning a rug from online orders, you will need a return authorization.
Just send us an email to contact@thehandura.com or give us a call to start your return.